Silicon Valley Mechanical’s service department was developed based on the primary objective to provide exceptional customer service. This is done through our customer first, in-house support staff, proactive account managers and union trained technicians all wrapped around our intuitive customer management system. The SVM Service team specializes in providing custom maintenance plans, cost effective repair options, turnkey unit replacement/retrofit options with the ability to respond to emergency service requests 24 hours a day / 7 days a week.
Whether you are a chief engineer, property manager or facility manager, SVM Service can support your needs. We are equipped and experienced in managing critical 24/7 data centers, Class A office space, pharmaceutical facilities, multi-tenant buildings, medical facilities and educational spaces across the entire Bay Area.
HVAC Maintenance: Routine maintenance of your HVAC system is the single most important, proactive item you can do to protect your investment. By completing thorough maintenance, your buildings HVAC system will continue operating effectively and efficiently. SVM’s Service Department believes in providing our customers a personalized service plan specifically tailored to the HVAC equipment and its intended use.
HVAC Repairs: Depending on the type of HVAC units and their intended use, HVAC downtime can be uncomfortable and/or have costly impacts. SVM technicians identify deficiencies from our maintenance inspections, their repair recommendations will be sent to the dedicated Account Manager for follow up.
Emergency 24/7 Service: Silicon Valley Mechanical vows to provide priority assistance with quick response/emergency service visits. Our technicians are equipped with the most advanced wireless dispatching technology; allowing our team to quickly respond to your needs. The SVM Service team is ready to respond 24-hours a day, including weekends and holidays. For critical emergencies, SVM will be onsite within 2-4 hours.
Customer Management System: In today’s technology dominated world, we understand that our customers’ demand for documentation requires a whole new level of attention. Therefore, we chose a customer management system that specializes in providing our customers with access to the important items required to complete their tasks. Clients can easily access individual service sites, service call history, past work orders, invoices and even place emergency service calls on specific pieces of equipment, all without needing to make a call.
